Ordering & Shipping Information
Enchanted Studio ®
is a small business created by the artist Alysa Fioretzi ( a.k.a. Lillian) Thank you so much for visiting and
making her products and art worthwhile!
Many times we find our selves to strive to make our customers' shopping experience as pleasant as possible. Please keep in mind that we are only human beings and unlike the online "open" hours, we can't work 24 hours a day seven days a week (even though we ask the fairies to come over the studio to give us a hand), but we do strive to process orders as quickly as possible and in a priority as we receive them :-)
Please allow us to help you by highlighting some shipping and ordering information.
SHIPPING & HANDLING
Shipping charges are based on the weight of items in your order. Enchanted Studio® is based in France & ships internationally. All our shipping is via the French Post Office. Please note that our shipping fees include handling, packaging materials and our labor content as well as the actual postage cost. Please review the shipping charge before ordering.
We ship to the address of delivery specified by the customer. The customer must assure that the address of delivery deposited at checkout is correct . Any possible costs resulting of a wrong address given to us will be at the customer's charge.
We treat all the orders in a priority.
Turnaround time will depend on what you order.
As part of our normal
wholesale service we usually ship our items within 10-15 working days from the day that funds are
We do have in stock the postcards and note-cards ready to dispatch however we often receive large wholesale orders from France and abroad so we need additional stock to complete the orders. In this case we print extra cards :-)
We do our best to get our orders processed as soon as possible, however , we cannot be held responsible for the incorrect length of delivery of items by the post offices. Also some times there are inevitable times (industrial action, bad weather, peak delivery periods) when a parcel may be held up. However this is rare.
TURNAROUND TIME FOR OUR JEWELRY
Our jewelry are hand crafted and created as orders are placed
to ensure the highest quality jewelry products possible.
pieces are created one-at-a-time for each of our customers. We do have in stock the jewelry-making supplies, however we often receive large
orders from France and abroad so we need additional stock to complete the orders. If we have to order additional
stock, shipping time will be 15 -20 days from the time your payment is
received. You will receive a notification email if your order requires
All purchased fairy & fantasy art items are made in France. Our Jewelry are handmade at Enchanted Studio® . We check every item before shipping to make sure that our customers worldwide receive the highest quality handcrafted designer products. In our business we work hard to make sure every customer is thoroughly enchanted with their purchase!
PURCHASING & PAYMENTS
Due to this website is for wholesale only the Minimum order is $100.
Enchanted Studio currently accepts only online orders. For the customers who do not wish to pay online there is the Direct Bank Money Transfer option. You can place your order on this site by completing one of the following methods:
a) Credit Cards - This site uses the familiar shopping cart format. All credit card payments are processed through Paypal's secure servers - SSL SECURE PAYMENT . You do not need to be a member of Paypal to pay through this option. Select "Credit card or direct cash payment via Paypal" during checkout. We are a PayPal verified account holder - PayPal is safe, secure, costs you nothing and we are advised immediately of the funds. Those that do have a Paypal account can also pay with available funds in their Paypal account through the same payment option.
b) Direct Bank Deposit - If you do not wish to order online for any reason, please feel free to place your order by a Direct Bank Deposit ( Direct Bank Money Transfer ) . After your order has been placed you will be sent an email with details for depositing to our account. Select "Direct Bank Money Transfer" during checkout. For this option, payments must be received and clear in our bank account before your order is shipped. Please allow at least 24 hours for funds to transfer (more from some smaller banks ). ☺
c) Check Payments - At this time, due to fraud constraints, we cannot accept any payments by Personal Check (Cheque) from any locations.
TAXES & CUSTOMS
Enchanted Studio sells internationally but can not be responsible for any country charges. It DOES NOT benefit from any custom taxes of your country. All customs and taxes which may be incurred on importing orders into your country are the responsibility of the buyer. If you are concerned about taxes or customs, please check with your local customs authorities before ordering.
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